Terms & Conditions

Please read these terms carefully before using our online store and services.

1. Definitions

In these terms and conditions:

Cooling-off period – the time during which you can exercise your right to cancel your order.

Customer – the individual entering into a distance agreement with Lumendoo for personal use.

Day – calendar day.

Ongoing agreement – an agreement covering the recurring supply of products or services.

Durable medium – any means that allows information to be stored in a lasting, unchanged form.

Right to cancel – your right to withdraw from a distance agreement within the set period.

Seller – Lumendoo (Azul GZ), which offers products and/or services online.

Distance agreement – an agreement made without both parties being physically present at the same time.

Terms and conditions – these terms.

2. Application

These terms apply to all offers from Lumendoo and to every agreement between Lumendoo and the customer. We make them available before you place your order, so you can save them for your records. If any part is found to be invalid, the rest of the terms still apply in full.

3. Offers

Offers are valid for the stated period or while stocks last. Lumendoo may change offers and prices at any time without prior notice. Product descriptions and images are a guide only and aren't binding. Obvious errors in pricing or information don't bind Lumendoo.

4. Placing an order

Your order is confirmed once you've completed and paid for it. We'll send you an email to confirm we've received it. We use appropriate technical and organisational security measures to protect your payment and personal details. Lumendoo may decline an order for genuine reasons — for example, incomplete order details or a suspicion of fraud.

5. Right to cancel

You're welcome to cancel your order within 30 days of receiving your product, no reason needed. Just let us know in writing within that time at info@lumendoo.com then send the product back within 14 days. Please handle it with care, keep it unused, and return it in its original packaging where possible.

6. Cancellation costs

Return postage is at your own expense. We'll process your refund within 14 days of receiving your cancellation notice — though we may wait until we've received the returned product or proof that you've sent it back. Refunds go to the original payment method, with no extra charge to you. Original shipping costs aren't refunded.

7. Exceptions to the right to cancel

The right to cancel doesn't apply to:

– Custom-made or personalised products
– Hygiene and intimate products where the seal has been broken
– Health and personal care products where the packaging has been opened
– Perishable goods
– Opened software, digital files and licences
– Gift cards
– Hazardous materials, flammable liquids or gases
– Services that have started with your express consent

8. Pricing

All prices include GST and apply at the time you order. Any customs or import charges are your responsibility. Lumendoo may change prices, but changes won't apply to orders you've already placed.

9. Quality & warranty

Lumendoo guarantees that products match their description, the details shown at the time of offer, and reasonable quality standards. All products come with a minimum 6-month warranty against manufacturing faults. Please report any faults in writing within a reasonable time of noticing them at info@lumendoo.com The warranty doesn't cover damage from incorrect use, neglect or normal wear and tear. This warranty is in addition to your rights under the Australian Consumer Law and doesn't limit them.

10. Delivery & risk

Orders are delivered to the address you provide. Estimated delivery is 7–14 business days after dispatch. Once your parcel has been delivered, responsibility for any damage or loss passes to you. Lumendoo does everything it can to deliver carefully and on time, but isn't liable for delays beyond our control.

11. Payment

Payment is made at checkout using the secure options available, including card (Visa, Mastercard), PayPal, Apple Pay, Google Pay and Afterpay. All payments are handled through certified, encrypted payment providers. If you choose Afterpay, their own terms and privacy policy also apply. Please let us know straight away if there's an error in your payment details.

12. Complaints

If you have a complaint about how your order has been handled, please put it in writing within a reasonable time of noticing the issue and send it to info@lumendoo.com We look at every complaint individually and aim to respond within 14 days.

13. Governing law

These terms are governed by the law of the Netherlands. We'll always try to sort out any dispute by talking it through first. Nothing in these terms takes away from the rights and guarantees you have under the Australian Consumer Law.

Final provisions

The latest version of these terms is always available on our website. Any changes take effect once published. If any part is found to be invalid, the rest stays fully in force.