Delivery takes 7–14 business days from when your payment is confirmed. This covers processing, packing, dispatch and delivery. Because our products are sent from our international distribution centre, delivery times can vary a little. In exceptional cases — like carrier delays or customs processing — it may take slightly longer.

Orders are usually processed within 1–3 business days. Orders placed before 11:00 pm we aim to dispatch the same day (excluding weekends and public holidays). Once your order is on its way, you'll automatically receive a tracking link by email.

Orders are sent straight from our international distribution centre. This lets us offer a carefully selected range at competitive prices, with reliable and efficient delivery.

Absolutely. Once your order has been dispatched, you'll receive a tracking code by email. Just use the link in your dispatch confirmation to follow your parcel in real time.

Can't find the email? Have a look in your spam or junk folder, or get in touch at info@lumendoo.com and we'll help you out.

If your parcel hasn't turned up yet, have a quick check of the following:

– Wait 24 hours — it might be delivered the next day

– Check your letterbox and the usual spots parcels get left

– Ask your neighbours or others in your household

– See whether it's been left at a nearby collection point

Still no luck after the estimated 7–14 business days? Get in touch at info@lumendoo.com. We'll look into it for you and always find a fair solution.

Shipping is always free — on every order, with no minimum spend. No hidden costs: the amount you see in your cart is exactly what you pay.

You can return a product within 30 days of receiving it, no reason needed. It must be unused and in its original condition, including the original packaging.

Here's how it works:

1. Email us at info@lumendoo.com with your order number and the product you'd like to return
2. You'll receive a confirmation with clear return instructions and the return address
3. Send the product back within 14 days of approval
4. Once we've received and checked your return, we'll refund you within 5 business days to your original payment method

Return postage is at your own expense, and we recommend using a tracked service. Returns sent without contacting us first can't be processed. Depending on your bank, it can take up to 14 days for the refund to show in your account.

Yes. All products come with a minimum 6-month warranty against manufacturing faults. If you notice a fault, contact us at info@lumendoo.com — we're happy to help. The warranty doesn't cover damage caused by incorrect use or normal wear and tear.

This warranty is in addition to your rights under the Australian Consumer Law, which can't be excluded.

We process orders quickly, so changes or cancellations are only possible if your order hasn't been dispatched yet. Get in touch as soon as possible at info@lumendoo.com with your order number.

If your order is already on its way, you can still use our 30-day return policy once it arrives.

The easiest way to reach our customer service team is by email at info@lumendoo.com. We usually reply within 24 hours on business days.

Customer service hours:

Monday – Friday: 9:00 am – 6:00 pm

Saturday – Sunday: 9:00 am – 5:00 pm

To help us assist you faster, please include your order number and a short description of your question.

At Lumendoo, you can pay safely and easily. We accept:

– Card (Visa, Mastercard)

– PayPal

– Apple Pay & Google Pay

All payments are processed through certified, encrypted payment providers. Once your payment is confirmed, your order moves straight into processing.