Shipping & Delivery

About Lumendoo

At Lumendoo, your order is sent straight from our international distribution centre. This lets us offer carefully selected products at competitive prices while keeping our logistics running smoothly. Because we ship internationally, delivery times can vary.

Free shipping

We always offer free shipping on every order, with no minimum spend. The amount you see in your cart is what you pay — no hidden costs.

Processing & dispatch

Orders are usually processed within 1–3 business days. Orders placed before 11:00 pm we'll aim to dispatch the same day (excluding weekends and public holidays). Once your order has been dispatched, you'll automatically receive a confirmation email with your tracking number.

Delivery time

Estimated delivery is 7–14 business days. Since our products are sent from an international distribution centre, delivery times can vary a little. In exceptional cases — like carrier delays or customs processing — delivery may take longer. You can track your order in real time using the link you receive by email.

Tracking your order

You can track your order anytime using the tracking link you receive by email after dispatch. Can't see the email? Have a look in your spam folder, or get in touch at info@lumendoo.com.

Checking your delivery address

Before placing your order, please make sure your delivery address is correct. If there's a mistake, get in touch as soon as you can at info@lumendoo.com. We'll do our best to fix the details before dispatch, but we can't guarantee it if your order has already been processed.

Cancellations & right to cancel

Because we process orders quickly, cancelling after payment usually isn't possible. That said, you've got a 30-day right to cancel from when you receive your product. To go ahead, just contact our customer service team at info@lumendoo.com.

Haven't received your order?

If your parcel hasn't turned up, have a quick check of the following first:

– Wait 24 hours — it might be delivered the next day
– Check your letterbox and the usual spots parcels get left
– Ask your neighbours or others in your household
– See whether it's been left at a collection point

If your parcel still can't be found, get in touch at info@lumendoo.com — we'll sort it out for you as quickly as we can.

Lost parcels

If your parcel is marked as delivered but you haven't received it, we'll open an enquiry with the carrier. This can take a few days. We always aim to find a fair and sensible solution.

Uncollected or unclaimed parcels

If a parcel isn't collected or accepted, it doesn't always come back to us automatically. In these cases, a full refund can't always be guaranteed. Any shipping costs we've incurred may be deducted from your refund.

Returns & refunds

Products can be returned within 30 days of receiving them, as long as they're unused and in their original condition (packaging included).

Return postage is at your own expense and isn't refunded. Original shipping costs aren't refunded either. You're responsible for the return parcel until it reaches us — we recommend using a tracked service.

Once we've received and checked your return, we'll process your refund within 5 business days to your original payment method.

Return address (after approval)

Turnstraat 22
3078 ZM Rotterdam
Netherlands

Important: please only send your return once our customer service team has approved it. Returns sent without contacting us first can't be processed.

Damaged delivery

If your product has been damaged in transit, we're really sorry! Get in touch within 48 hours of receiving it at info@lumendoo.com.

Please include:

– Your order number
– Clear photos of the damaged product
– Photos of the outer packaging

We'll treat your request as a priority.

Got questions?

Have a look through our FAQ first, or drop us a line at info@lumendoo.com. We're happy to help and usually reply within 24 hours on business days.

Customer service hours:
Monday – Friday: 9:00 am – 6:00 pm
Saturday – Sunday: 9:00 am – 5:00 pm

Good to know

Lumendoo doesn't have a physical customer service desk or store. The address above is a return address only — it's not a place to visit. Returns are only accepted once approved in advance by our customer service team and handled according to the instructions provided.